I posted on 8/17/09 about the debacle of the Continental Express jet stranding its passengers in Minnesota and what might be done to stop airlines from treating stranded passengers like cattle. The Department of Transportation has just fined the 3 airlines involved a total of $175,00, which should have some salutary effect. The DOT penalty did provide that half the fine could be waived if the airlines spent an equivalent amount on training their people how to properly handle such events. It is amazing and sad that employees in a service industry have to be taught how to treat passengers like humans, but I guess that's the age in which we live.online.wsj.com/article/SB10001424052748704611404574556161892196296.html?ru=yahoo&mod=yahoo_hs
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