Big usually isn't better. Small banks usually outperform big ones in customer service. Smaller airlines usually offer customer service better than the mega carriers. Why? Because all too often big means unwieldy and unresponsive. Michael Barone has an excellent column describing the current public angst with things big - Big Government, Big Corporations, and Big Labor. The root of the discontent - Big isn't working very well. It's a good read.
townhall.com/columnists/MichaelBarone/2010/09/02/down_with_big_government,_big_business,_big_labor
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