The Christmas Spirit

Traveling over Christmas can often be an ordeal. We've done it and one of my not fond memories is the Mt. Hood-sized pile of luggage at United's baggage claim area at O"Hare when my tribe arrived on Christmas Eve from Portland. But my purpose today is not to beat up on the airlines, but rather to spread a little Christmas cheer by sending them some love. Yes, Virginia, there are good employees who work at airlines!

My personal story was on a United flight from Denver to Portland. I was transporting a 1-year old from Texas to Oregon who was being adopted. By the time we made it to Denver, he had worn me out. We had the last flight of the day and I crawled down the jetway with baby in tow and me in sad shape. Fortunately, the combination of a kind flight attendant and a light load soon found me napping while the flight attendant (a mom herself) delightedly played with the baby at the back of the plane. When I got back to the office, a letter was soon on its way from my office to United HQ about their terrific employee.

Enjoy these stories and, if you are traveling this Christmas, especially by air or rail, spread a little Christmas cheer by a kind word and a good attitude for the folks who are trying to get you home safely.

www.thestreet.com/story/11350575/1/top-5-airline-service-moments-of-2012.html