Saturday, July 11, 2009

Oxymoron: Airline Customer Service


Airlines occasionally screw up baggage. United did for a musician on his way to play a gig, but then made the mistake of dancing him around. When his claim for demolishing his Taylor guitar was denied, he wrote this little song about the friendly skies of United. And it went viral on the Net. Excedrin headache #1 for United. I'll bet they wish now they had just paid the darn claim. Pennywise and pound foolish fellas.


industry.bnet.com/travel/10002707/united-feels-the-pain-when-complaints-go-viral/

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